Refund Policy

1. Introduction
At Cosmeti Expert, we value customer satisfaction and strive to ensure a smooth refund process. This Refund Policy outlines the conditions under which refunds are issued.

2. Eligibility for Refunds
Refunds are issued under the following conditions:

  • The product was damaged or defective upon arrival.

  • The wrong item was sent to the customer.

  • The order was canceled before shipment.

  • The customer did not receive the order due to a fault on our end.

3. Non-Refundable Situations
We do not offer refunds in the following cases:

  • The product has been opened, used, or damaged by the customer.

  • The refund request is made after [Insert Number] days of receiving the product.

  • The order was returned due to an incorrect address provided by the customer.

  • Products purchased on sale or clearance.

4. Refund Process
To request a refund, follow these steps:

  1. Contact our customer support team at [Insert Contact Email/Phone] with your order details and reason for the refund request.

  2. If your refund request is approved, we will initiate the refund process.

  3. Refunds will be processed within [Insert Number] days and credited to the original payment method.

5. Partial Refunds
In some cases, only partial refunds may be granted, such as:

  • If a product is returned not in its original condition.

  • If the product packaging is missing or damaged.

6. Late or Missing Refunds

  • If you haven’t received your refund within the stated timeframe, check with your bank or payment provider.

  • If the issue persists, contact us for further assistance.

7. Contact Us
For refund-related inquiries, please reach out to us at:

  • Email: Support@cometiexper.com

Thank you for choosing Cosmeti Expert. We appreciate your business!